Radhe Exchange Privacy Policy
This page explains what personal details the Radhe Exchange ID desk collects, why we need them, and what we never do with them. Short version: we ask for almost nothing, and we share nothing.
What you send us
Your name and a contact number — that is all we ask for to open an ID. Anything else you choose to share in chat (screenshots of a payment, for example) is only ever used to resolve that specific request.
What we do not collect
No document uploads, no selfies, no address proof, no bank logins, no OTPs. If anyone claiming to be us asks for these, they are not us — block them and tell us in your chat.
Your details are used for exactly three things:
- Opening your account — passing your chosen username details to the exchange panel.
- Supporting your account — matching you to the right ID when you message about deposits, withdrawals, or login issues.
- Reaching you back — replying in the same WhatsApp thread you opened.
We do not build profiles, we do not run analytics on your play, and we do not use your number for marketing blasts.
We will only ever disclose an account detail if we are legally compelled to do so by a lawful authority — and we will tell you about it unless the law forbids us from saying so.
How long we keep it
Chat records stay for as long as your account is active plus a reasonable period afterwards, so we can sort out disputes about old deposits or withdrawals. After that they are deleted.
Ask for deletion
Message the desk and ask us to delete your details and close your account. We will confirm once it is done — usually within 48 hours — except for records we must keep for legal reasons.
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